July 8, 2015: Congratulations to our pals at United Airlines for once again shutting down the entire airline with a so called “computer glitch” at their reservations and operations center.
This is the second time this year that United has not only stranded passengers at key airport hubs around the country but also rolled over the problem to include flight and crew scheduling. Even though the problem has been solved, the recovery period will take several hours if not the entire day to bring the system back to normal operations and get passengers, planes and crews moving again. One wonders if this is truly a software glitch for software problem—and if human error somewhere along the bumpy way might be the real culprit?
