June 3, 2015: Recently took a UAL red eye (anyone who’s ever experienced an over night flight knows what that term stands for) from SFO-0 to Houston (IAH)—didn’t expect much and wasn’t disappointed. This “legacy” airline recently invested millions of dollars in passenger boarding area improvements—a few nice additions for business travelers like desk workstations and power outlets—but not much for the regular traveler. Gate boarding space is still over crowded with little room to stand or be comfortable in their maze of confusing boarding line holding areas, machine like boarding agents that want to work quickly without eye contact and not be responsible for a departure delay and general ‘I don’t care attitude just get on the plane and out of the way”! Don’t ask or expect any help, consideration or kindness. One wants to nicely remind them who it is that’s paying their salary and retirement program.
