April 25, 2016: Concern growing from loyal Virgin flyers that Alaska will change Virgin’s popular customer service philosophy and “unique passenger verve” (as the New York Times put it) that gave the carrier so much distinction in the current airline world of follow me! Alaska really doesn’t answer the question — or at this point even know — what changes they will make. The TC’s bet is “anticipate changes” and be surprised if they don’t. One loyal Virgin flyer put it best when they said “Alaska Air — learn to fly like a Virgin!”
