April 12, 2016: Despite reports that major US airlines have improved over the last year on landing on time, handling baggage and ensuring seats for all ticket holders, consumer satisfaction is still on the decline — with the number of complaints continuing to increase from last year. The airlines probably expect praise for doing the bare minimum of their job requirements — but perhaps landing on time 4% more often isn’t enough to forgive the rising ticket prices, add-on fees, shrinking seats, and nonexistent customer service.
