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What a Mess — Delta Grounds Itself!

August 10, 2016: An early morning power failure at Delta-Atlanta operation headquarters resulted in the airline grounding itself and its flights this week when a back up power system didn’t kick in. Over 3000 Delta flights and reservations services were crippled — similar issues have plagued Southwest and American so far this year. And you can expect more of the same – US carriers, making record profits this year, are slow to invest in their outdated computer systems — some more than 35 years old — that manage everything from flight operations to the amount of snacks boarded on flights. These are the same airlines that made a record $3 billion dollars in extra baggage fees last year — and continue to crowd more travelers into less seat size and space on their planes. Maybe it’s time for passengers to speak up and out?

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TSA Rising to the Summer Travel Season

August 8, 2016: Much criticized TSA for long lines and poor service, has made adjustments to add staff at some crowded airports around the country. No, not by hiring more staff — they are temporarily moving staff around from slower less crowded airports to more popular major “hub” destinations  to move travelers through security quicker. Lots of TSA overtime and lines move faster. They are also expanding, at participating airline expense, the “bin comes to you” security system that is working so well at various European airports.  Expensive system but does speed up security wait time by 30%. Downside — eventually travelers will pay for the service improvement through increased individual ticket taxes — take a good look at the cost summary on your next airline ticket and see how much of the total goes to various taxes and fees.

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Travelers Get Their Say?

August 5, 2016: Trip Advisor will now post traveler reviews of flights, hotels and restaurants.  Basically, travelers who have experienced — or say they have — a flight can provide comments on service, comforts of seats, beverage selections, etc.  Same for hotels and restaurants — remember though, the real purpose of Trip Advisor is to direct you to a site they own to book  — Trip Advisor is part of a travel conglomerate that owns and operates numerous booking sites — from hotels to tours to seats in airplanes. Do your homework then make a decision!

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Do You Need Travel Insurance?

August 2, 2016: You may have noticed that if you book a trip online or through an agent, somewhere along the booking process, usually at payment time, you are offered travel insurance. Travel insurance can cover anything from lost luggage to a terrorist attack and trip disruptions. Travel insurance can usually add 5-10% to the cost of your trip and older travelers most likely will pay even more. Allianz Global Assistance is a good place to start insurance shopping, as well as Travel Guard — Travel Guard being very easy with both online and live agents work with. Another good starting resource www.insurancemytrip.com.  Read the fine print and ask questions — you don’t need travel insurance until you need it and you don’t want to be surprised!

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Hotel Cancellation Fees Take On a New Twist!

August 1, 2016: Watch out when you book your next hotel room — major hotel groups are adding new twists and expenses to cancellation fees — normally travelers have until 6pm until day of arrival to cancel — unless they pre purchased a reduced rate no cancel reservation. Most resorts require longer cancellation times. Hotels are moving from a 6pm day of arrival cancellation to requiring 24-48 hours as well as a flat cancellation fee. Just another way, like the controversial mandatory resort fees, to nickel and dime travelers. If you want to chance a reservation, look to the HotelTonight site — select hotels dump day of inventory at some very good prices.

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Avoid Booking a Cruise on Norwegian?

July 29, 2016: Yes — avoid booking a cruise with them if you have any thoughts about bringing your own beverages on board. Effective now, the ban includes bringing beverages onboard in your luggage or carry on — but you can bring your own wine onboard and pay a corkage fee. Norwegian says this change will help expedite security screening time — both Carnival and Royal Caribbean have different rules involving beverage carry on — the TC says it’s a “cheap shot” using security concerns as the reason, to enhance beverage sales — I mean really, $5.00 plus for a small bottle or water! Shame on you all!

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