December 19, 2016: According to a recent New York times feature, hotels are paying more attention to online reviews on sites like Yelp, Travelocity, Trip Advisor and others. Sometimes negative reviewers even receive a phone call from the offending property asking how they can make things better. Be aware though, most sites tend to refuse to run really negative reviews and sites keep track of “repeat negative” reviewers. Trip Advisor says they have over 300 people in seven countries who monitor negative reviews.
